From RTS Group employees...

How to Improve Your CSI – and Make it Last!

Customer Satisfaction Index (CSI) and Net Promoter Scores (NPS) have almost become the...

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Where did my customers go?

We are repeatedly told that it costs more to win new customers than retain existing ones.

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Being present with the customer: just a fad or great new way of thinking?

Every so often a new way of thinking comes around, advising you that you are missing a trick...

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Augmented Reality; the next big thing?

Augmented Reality is nothing new. In fact, it’s over sixty years old, having been invented by...

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Pull Learning: Just Another Buzz Phrase?

Most people have experienced something called push learning, i.e. something that you are pushed...

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Is the Industry Stepping into a Customer Satisfaction Nightmare?

The growth of the Electric Vehicle sector in its many forms including hybrids...

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Comment on EU Referendum

The Brexit vote, far from resolving economic concerns will, we believe, create further...

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Opening Up Dealerships to a More Diverse Set of Customers

Since cars were first invented, in the 19th century, it is fair to say their looks have...

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Tackling Troublemakers – How to make difficult staff your biggest advocates

We are living in a time where the threat of terror has never been so great...

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