Our business is like yours – it’s driven by people!
Alexander is RTS Group’s creative media developer, so he’s in charge of anything digital media-related we need in order to provide our clients with very hi-tech products – everything from green screen filming, augmented reality and 3D, to virtual reality and web design. He’s our digital guru and makes sure we remain at the cutting edge of technology.
Alexander is based in the learning and development team, working closely with our programme developers and adding a sprinkling of digital magic to their creative ideas!
Alexander describes himself as “groovy” and in his spare time enjoys street and urban exploration photography – a recent project was snapping a disused nuclear bunker.
Ali is project manager for FIMTRAC, RTS Group’s team of experts in point of sale finance, and is based in the client services team.
She looks after all FIMTRAC’s clients and the FIMTRAC team, taking care of everything from coordinating flights and visas for China, to booking in-dealer events in the UK. While our other project managers generally look after one brand, but have lots of products, Ali has one product, but across many brands.
Describing herself as “enthusiastic”, Ali’s background is in automotive training but her first ever job as a teenager was at a children’s play centre – which has set her up well for our family atmosphere.
Alison is finance director for RTS Group, and oversees the accounts and HR functions of the company, both of which have grown substantially since she joined in 2004.
Her background has always been in finance. She started her working life as a self-employed bookkeeper working with farmers and other small businesses – from bakeries and fish and chip shops, to video production companies and garden centres. One of her first ever holiday jobs was driving around Bristol canvassing for office cleaning contracts – in fact, the firm she worked for still has some of the contracts she won for them!
Alison runs the accounts team – she describes herself as “detailed” - and although most of the time they all work away quietly on their figures, they do try to have a laugh along the way. When she’s not at work she spends time with her children and in the garden.
Alastair joined RTS Group in 2014 and is electric vehicle training consultant, working with our client Nissan. Alistair covers primarily the north of England, Scotland and Northern Ireland, working to develop dealerships’ innovations specialists, whose role is to promote sales of the Nissan Leaf. He also runs in-dealer coaching sessions and centre-based training events to help educate and enthuse staff about EVs.
Alastair has always worked in the motor industry. His first job was apprentice technician, and during a 30-year career he has worked in all areas of a dealership, been a training consultant, and run his own business.
In his spare time, Alastair – who aptly describes himself as “professional” – enjoys tinkering with cars, but also devotes many, many hours to ferrying his teenage daughter to ice-skating events.
Andrew is based in our accounts team, and is in charge of sales invoicing and credit control, as well as helping with the company accounts, working closely with our finance director.
He finds the accounts team fun to work with, although admits they do get very quiet and serious when they are beavering away with some tricky figures - and Andrew is very good at getting the coffees in, purely for selfish purposes as he needs his caffeine!
Andrew’s career has always been in accounts, although his first ever job was washing up at a hotel, and he spends his spare time with his two young daughters. Andrew describes himself as “detailed” and his motto is ‘if it can go on a spreadsheet, it’ll be on a spreadsheet!’.
Carl joined RTS Group in 2013 as Head of Mazda Academy, and is now Account Director, managing the relationship with our clients to ensure they have a great customer experience. He works in partnership with clients and colleagues to maximise our clients’ return on expectation and return on investment, so adding tangible commercial value to their businesses. Carl describes himself as “passionate”, so he is perfectly suited to his role.
Before joining us, Carl had a long and successful career in the automotive sector, including several academy headships and managing a dealership in Germany. He was also European Training Manager for Volvo Trucks in Sweden.
Carl has two sons, and in his spare time his passion extends to football – he commentates on England football matches for the online Champions Soccer Radio Network which broadcasts in the US.
Carmela is one of RTS Group’s longest-serving members of the team, having joined in 2003, with her career progressing from project admin and coordination to her current role of project manager.
Carmela works for a number of our clients, managing projects as diverse as product launches and service adviser awards, through to ongoing learning and development programmes. She’s based with the client services team, who she says are like an extended family. Describing herself as “enthusiastic”, Carmela still enjoys her work just as much as she did the day she joined!
In her spare time Carmela, who is married with two children, enjoys spending time with her large, extended Italian family.
Caroline is a project co-ordinator for RTS Group which, she says, means she does a little bit of everything, and she is definitely the ‘go-to’ person if anyone needs anything done.
She supports the project managers in their role, helping them get together course materials and organising events, and oversees all the course scheduling. She also has the very important task of being in charge of the company’s many iPads, which are in regular use as part of our hi-tech approach to delivering learning and development.
Caroline’s first ever job was picking strawberries and daffodils – she wasn’t allowed home until she’d earned her age in money! In her spare time, Caroline is studying for a cognitive behavioural therapy course. She describes herself as “unorthodox” which we think fits her perfectly.
Chris joined RTS Group in 2008 and is one of our Nissan training consultants. Working primarily in the Midlands and East of England, his role entails carrying out training needs analyses at dealerships, so he can deliver relevant learning and development programmes for both the sales and service sides of the businesses.
A confirmed petrol-head, Chris’s career has been in automotive, taking him from service department, to sales, to training. His first ever job was working in a motor factor warehouse one summer, surrounded by automotive paraphernalia like alloy wheels, jack-up kits, and fluffy dice!
Married with two children, Chris is “lively”, always enthusiastic and spends his spare time, not surprisingly, rallying or taking part in autosolo.
Chrisie is network leadership consultant for RTS Group’s client, Mazda, supporting the manufacturer’s dealerships to introduce the Challenger cultural and behavioural change programme.
Chrisie began her career in electrical retailing, becoming general manager for several large brands, then moving for them into learning and development. She switched from retail to automotive, and before joining us was with a large dealership group, designing and delivering blended learning programmes.
In her spare time Chrisie enjoys being with her family (she has two sons and three grandsons). Her passion is drama (before retail she trained as an actor) and she has been a support artist in TV shows including Casualty, Skins and Being Human. Chrisie’s philosophy is: nothing is impossible, it just needs to be learnt, discovered or invented.
Clare is learning and development lead consultant for the Mazda Academy, running the L&D team and splitting her time between Mazda Motors UK headquarters in Dartford and delivering learning and coaching out in the field.
Clare has worked in automotive almost exclusively during her career, with her first role as a dealership service receptionist. She progressed to service manager, then her career took her into administration then onto training.
In her spare time Clare, who admits to being a petrol-head, enjoys watching motor sports, riding a motorbike, and playing golf - all of which she does with enthusiasm.
Clare is in RTS Group’s accounts team, in charge of purchase ledger and - very importantly for all colleagues - she also organises payment of any expenses.
Clare has always had a career in accounts, starting in the profession as a YTS trainee – better known these days as apprentices. In fact, her first-ever job was also in finance, collecting the money for a milk round!
Clare enjoys the peace, quiet and hard-working atmosphere of the accounts team – although they are sometimes disturbed by the noisy neighbours in the central services team (and they occasionally have to shut the door!) Clare describes herself as “thoughtful” – we ‘think’ that’s spot on.
Clark is a member of RTS Group’s growing design team, helping to bring cutting edge technology to the field of learning and development.
A graduate in digital art and technology, Clark has a passion for augmented reality and app development, which he brings to his role at the company. Before joining RTS, and after university, he spent some time as a freelance web designer.
Clark rightly describes himself as “energetic” as in his spare time he enjoys ultimate dodgeball (five-a-side dodgeball on trampolines) and MMA (mixed martial arts).
David is senior training consultant with RTS Group’s client Nissan, and also our account manager for the brand. He’s been with us since 1997, initially as an associate, and he designed many of the Nissan programmes, including dealer principal and line manager assessments. David manages the Nissan training team, looking after the delivery of learning and development and he still occasionally delivers management training.
David spent the first 25 years of his career in hotel and catering, becoming a hotel general manager at just 26 and progressing to regional general manager for the Hilton, looking after five hotels with a combined turnover of more than £20 million. He moved into learning and development for a management level audience, setting up as a consultant and designing award-winning programmes for a number of clients including the Hilton. It was during this time he became an RTS Group associate.
Married with two children, in his spare time David plays with a veterans’ football team. He describes himself as “calm under pressure” which is perfect for his role.
Emma is RTS Group’s HR advisor, organising all HR activity. And as ours is a fast-growing company she spends a lot of her time overseeing recruitment – running assessment centres, and making sure we get the right people in the right place.
Based with the central services team, Emma reports to both the finance director and the operations director. She enjoys the camaraderie – they are a great mix of personalities – and Emma is a very popular member of the team, not least because she is always the first to get in a round of coffees!
Emma’s background is in HR, having worked in the public sector, manufacturing and software, although she began her career working in a mapping department. In her spare time, Emma enjoys keeping fit – she competes in obstacle races and road races. She’s always on the go and quite rightly describes herself as “vivacious”.
Fiona is network leadership consultant for RTS Group’s client Mazda, helping to implement cultural and behavioural change in the manufacturer’s retail network. Fiona covers the north of England and Scotland.
A communications graduate, Fiona began her career with the Royal Mail, working initially in operations before moving into training. She then worked with a training consultancy and, before joining our team, was running her own training business.
Fiona counts among her more taxing jobs as a teenager picking and packing blackcurrants, where she ended up covered in purple stain from the fruit – as one of life’s optimists, she managed to remain upbeat! In her spare time, Fiona and her husband John enjoy riding their tandem bicycle.
Francesca started at RTS Group working with FIMTRAC, which delivers learning and development in automotive finance. Now she works with the Nissan team and is a project manager supporting our clients Santander and Hyundai Capital with Creative Media projects involving portal and mobile app development, related to consumer credit.
Francesca’s career began in customer services, but she found her niche when she was seconded into project management, and her love of systems came to the fore – not surprisingly, she describes herself as “logical”.
A mum-of one, Francesca’s claim to fame is she was the first girl to be allowed to play for her local rugby club. Now her favourite pastime is less boisterous – she loves jigsaws and has even completed a 3,000 piece puzzle! Oh, and she is also learning sign language.
Gemma is RTS Group’s super-efficient central services manager, responsible for the facilities and internal organisation of the business – everything from the IT, mobiles and building maintenance, down to the photocopier and coffee machine. She also coordinates our sales and marketing activities, covering everything from proposals to looking after our website.
The life and soul of the central services team, before joining RTS Group Gemma was office manager at a computer company. Her first ever job was waitressing at a pub, where she saved £1,000 and bought her first car!
As a new mum, Gemma’s not got much spare time but does enjoy restoring old furniture. She’s also the ‘mum’ of the central services team and describes herself as “an energetic multi-tasker”.
Helen joined RTS Group as a project manager and is now our client services team leader. She expertly manages the team, overseeing all our priorities and activities and making sure the team members meet their goals and targets, while delivering high quality solutions for our clients.
As client services team leader, Helen liaises closely with the directors, and always offers expert and helpful support to her team - she is a great listener and provides some fantastic advice and insight for the project managers.
Helen is very unruffled – she describes herself as “relaxed and laid back” – which makes her perfect for steering the client services ship. Her spare time is taken up with a young son and a young dog – she’s not sure which is most demanding!
Ian is RTS Group’s training consultant for the North of the UK, working exclusively with Nissan to support their dealerships in his area. He carries out training needs analyses for frontline staff, then delivers learning and development programmes, either in-dealership, at a venue or via VCT (virtual classroom training).
Ian has had a long career in the automotive sector. He began as a trainee technician, and worked in this area until he moved to the AA, based in roadside assistance. When he went back into the industry he moved into training, firstly with apprentices and then with adult technical up to and including master technicians, and finally in customer service. He was also the technical support operations manager for the VW group with a third-party supplier. Ian is also a CIPD and City and Guilds qualified trainer.
In his spare time, Ian enjoys scuba diving and is a qualified instructor. Describing himself as “determined” he also has to spend a lot of his time taxiing his teenage daughter around for her dancing career!
Jay is RTS Group’s regional training consultant South West, working exclusively with our client Nissan. His role is to assess the training needs of all customer-facing staff and managers within his dealerships across all departments and then deliver learning and development to meet those needs.
Jay’s early career was as an aircraft fitter, but then he went into B2B sales, later moving into training others in sales. He joined the automotive sector in PCP training with the likes of Peugeot and Toyota. After a spell out of the sector, but still in training, he was tempted back to join the RTS team.
A lover of the three G’s – gardening, golf and gym (golf being the out-and-out favourite) - Jay describes himself as down to earth and a realist – over his golf swing perhaps?
Jess is RTS Group’s operations director, responsible for delivering quality solutions to our clients through the client services team. She works closely with our learning and development director and also oversees a number of client accounts.
Jess’s background is in contact centres as a training consultant, working with a variety of clients including supermarkets, leading car brands and electricity providers. Her first ever job was waitressing in her local pub, followed by a cashier role at Sainsbury’s – she can still recite the product numbers for the vegetables!
She describes herself as “organised”, with great attention to detail, although she does admit to having an untidy desk from time to time. In her spare time, Jess enjoys having days out with her young children.
Jo is senior learning and development consultant, working with RTS Group clients to develop and deliver quality L&D programmes.
Jo began her career in fundraising for the NSPCC and was so impressed by its learning and development programme that she switched across to L&D and became a designer herself. Jo then worked with an automotive retailer designing blended learning programmes before joining RTS Group, where she brings experience of working in both the charity sector and the private sector.
In her spare time, Jo is a keen walker, and she and her husband like to hike cross the Yorkshire Dales near where they live. She also is crazy about wildlife – she enjoys planning her next safari, daydreaming about the last one and watching wildlife documentaries in between. Jo describes herself as an optimist because she believes positivity and hope can go a very long way.
Jodi is the newest member of RTS Group’s creative team, joining as a creative media designer, and working on a wide range of projects from flipbooks, to presentations, to apps, all of which help keep us at the cutting edge of digital technology.
After studying for a visual communications degree in Birmingham, Jodi joined a fashion company as a graphic designer, before leaving her job to travel around Mexico, Central and South America. On her return, she joined our team, initially as an extra pair of hands short-term but we loved her so much we persuaded her to stay.
In her spare time, Jodi enjoys participating in the Brazilian martial art Capoeira and aptly describes herself as energetic.
John runs the FIMTRAC® division of RTS Group, having set it up in 2000, before it came into the RTS fold in 2009. FIMTRAC® is our finance and insurance arm, whose learning and development programmes help dealerships increase finance penetration at point of sale, enabling them to better manage the trade cycle process. John travels the Globe, with FIMTRAC® clients based in China, South Africa, Asia, Europe and the Middle East.
Starting his working life as a paint sprayer for British Leyland, John went into the Army for four years, after which he began working in dealerships, progressing to business manager. He then joined Ford Credit, where he stayed for a decade before moving into training, then, with others, setting up FIMTRAC®.
John, who is married with three children, is a life-long Sunderland fan and has been going to their games since he was a youngster. He describes himself as “persistent”, which makes him the perfect advocate for FIMTRAC® solutions.
Kat is RTS Group’s director of learning and development, overseeing our solutions, strategy, design, delivery and quality, and she works closely with the operations director. She also oversees a number of the client accounts.
Kat’s background is in learning and development, partly in the automotive sector and also for a large computer/IT corporate – one multi-million pound project Kat managed was the 2001 Census. He first ever job was also in automotive, as her father owned a car dealership for a short period of time and Kat was paid to clean cars!
When she’s in the office, Kat sits with the central services team to catch up, and also spends a lot of time in meetings. She describes herself as “calm” and she is also very patient. Kat’s spare time revolves around family life with her two children and her Golden Retriever, and they all love being outdoors.
Laura is a project manager for RTS Group, working mainly with just one of our clients, overseeing projects ranging from training needs analyses, to product launches, to rolling out sales processes.
Since she joined the company in 2008, Laura has taken on a variety of roles within the client services team, including material ordering, delegate management, and project coordination, as well as project management, so she knows the team inside out!
As a new mum, Laura has her hands full so she doesn’t have much spare time. She describes herself as “friendly”, which is spot on and this definitely helps her build a great rapport with our clients and her colleagues.
Leyun Wang is representing our company and managing our projects in Asia and China.
Hailing from China, Leyun studied in the UK and Switzerland, before working for some years in financial and legal services in Europe. When she returned to China, she got involved in education and the automotive learning and development sector.
Leyun had supported projects run by FIMTRAC® - our finance and insurance division, whose learning and development programmes help dealerships increase finance penetration at point of sale, enabling them to better manage the trade cycle process. She manages FIMTRAC®’s Asia operation by liaising closely with automotive manufacturers to deliver high impact and inspirational training programmes. She also involves in china technical and sales training delivery for one of our sport car clients.
Leyun has a Tuscany truffle dog named Tyger, she would like one day go on a truffle hunting tour in China in the hope of seeing her dog strike gold with his natural talents and detect the gourmet treasure.
Laura joined RTS Group in 2014 as regional training consultant for our client Nissan, covering the South East of England. Her role is to carry out training needs analyses for dealership staff, then deliver training to suit those needs, either one-to-one in the dealership, at a regional venue or via VCT (virtual classroom training).
Laura’s career started in insurance. She has also run a solicitors’ conveyancing team, and been office manager at a foster care agency. Laura moved into learning and development when she joined VW as an account manager in head office, taking on the training for internal staff. She then joined the VW/Audi network, successfully completing her certificate in learning and development practice and management.
In her spare time, Laura, who is married with a step-daughter, is a keen netball player – a sport she’s enjoyed since she was 11 – and describes herself as “organised”.
Lisa first joined RTS Group in 1998 as a training administrator, progressing her career to project manager. She left to go travelling but she loved us so much, she came back in 2008 as project manager, then client services team leader. Following maternity leave, she came back – again! – and is now our internal project manager.
Lisa’s role includes responsibility for our client relationship management system, ensuring the team are up-to-speed and make full use of it, to improve our liaison with clients. She is also reviewing some of our processes and working on a new project management framework for the client services team.
In her spare time, Lisa looks after her young daughter, and also enjoys weightlifting to keep fit. She describes herself as “happy” which we all agree with!
Louise is international project manager for RTS Group, having joined us in 2014. She looks after a large overseas client account, managing a variety of projects, from senior management development to bespoke sales and technical programmes.
Before she joined us, Louise had a career in PR and marketing, and for ten years was with British Airways as a business manager. Projects she was involved with included the opening of Terminal 5 at Heathrow Airport.
In her spare time, Louise enjoys travelling and yoga, and is also a qualified Swedish massage therapist. She’s a mum to two teenagers and describes herself as “optimistic”, which we think is perfect.
Lucy works with RTS Group’s client Honda as dealer commercial development analyst, supporting the manufacturer in reviewing financial data from its retail network.
Lucy, who is a qualified management accountant, has a background in commercial analysis for high profile companies, including Timberland which she joined on graduating with a degree in European Studies and French.
Married with two children, Lucy is a keen runner with a passion for netball, which she plays and helps coach. Best word for Lucy? Friendly – except to her netball opponents!
Malcolm is RTS Group’s managing director so he oversees everything in the company and spends a large proportion of his time on new business development. He joined us initially as an associate, setting up the Mazda Academy, and became MD in 2013. He is a Fellow of the Institute of the Motor Industry.
Malcolm’s background is as a freelance trainer, largely in the automotive sector but also within the finance industry. His first ever job was as a paperboy – he delivered 40 papers a day from 6am, and was paid double on a Sunday because of the weight he had to carry!
He admits he has a somewhat untidy desk and should probably get the coffees in a bit more often, but his good humour and go-getting approach mean the team let him off. In his spare time, Malcolm is a rugby referee travelling across the south of England, and he has three grown-up children. Malcolm describes himself as “curious” which makes him the perfect person to explore new opportunities for RTS Group.
Mark is senior learning and development consultant with RTS Group, designing and delivering programmes for many of our clients, to suit the training needs of their dealerships’ customer-facing staff. Working mainly with management, Mark is also a business consultant for Mazda dealerships.
Mark’s career began in music as a bass guitarist, but he joined the automotive industry through his father’s dealership, progressing his career to dealer principal for a number of different franchises. In 1996, he moved into training with Ford, and for six years was head of learning at the Henry Ford College, at Loughborough University. He joined us in 2009, left for a time to become a freelance consultant, but loved us so much he came back in 2014.
Married with two children and one grandchild, Mark still loves his music and in his spare time plays with bands and in studios.
Matt is an RTS Group programme manager responsible for multiple projects for various brands across our client base. Working in the client services team, he is responsible for the overall direction of projects and programmes, including talent programmes, new product launches, and events.
Matt started his working life as an apprentice technician, then moved into learning and development, initially on the technical side. His automotive background, and experience gained by working in various project and event management roles for many automotive manufacturers, allows him to be very in tune with our clients – and he is also excellent at juggling multiple projects. He may be able to multi-task, but sadly that doesn’t stretch to getting in the coffees!
In his spare time, Matt’s a keen mountain biker and spends a lot of time in the countryside with his Border Collie dog. He describes himself as “upbeat” and is always ready for a laugh and a joke with his colleagues.
Mike is with RTS Group’s Volvo team, supporting the manufacturer’s retail network with product training. Mike covers Scotland and parts of northern England, visiting dealers and helping sales teams to immerse themselves in the brand and pass that enthusiasm on to customers.
Mike’s career started in the Army. He became a Corporal with the Royal Corps of Signals, where he spent much of his time behind the wheel of some serious military vehicles. When he left the services, life as a driving instructor was the clear choice, a role he did for some years before moving into automotive training for manufacturers.
In his spare time Mike, who is married with two children, is a keen photographer and also loves mountain biking. He describes himself as “enthusiastic” – a virtue he is great at passing on to the sales team.
Phoebe is covering maternity leave for our client services administrator, Sammi Phillimore. Phoebe has ably taken over the reins of all the necessary pre- and post-course admin, including collating course materials and extrapolating feedback.
Before she joined RTS, Phoebe – who is a university graduate with a degree in fashion – worked in graphic design and newspaper planning.
Ultimately Phoebe, who aptly describes herself as “creative”, would like to have her own fashion brand and is currently setting up a business in clothes making and design. Oh, and she also loves cooking - great news for the rest of the team!
Sam is RTS Group’s creative designer, overseeing the graphic design of all our programmes, documents, presentations and work materials, making sure they fit in with our clients’ brand guidelines and also maintaining the quality of our own brand.
With a degree in creative arts, he’s very artistic and has always worked in design, although his first ever job was working in a supermarket’s bakery department, making, jamming - and eating - doughnuts. He sits with the central services team and loves to eat.
He’s married with two children, and when he has any spare time he enjoys rowing and taking part in long distance cycling events. He describes himself as “hungry”.
Sammi is administrator for the client services team and is expert in ensuring all the many and varied course materials are properly kept up together, branded and bound.
She keeps a careful watch on the stationery cupboard, so the team never goes short of paper or pens – any special stationery request, Sammi’s the person to go to. And she also has one of the most important internal tasks in the company: ensuring the coffee machine is kept well-stocked!
Sammi describes herself as “efficient” which makes her perfect for her role. She is also very hard-working – she has to be, because in her spare time she runs her own dance school.
Sarah joined RTS Group in 2014 and is senior learning and development consultant. Sarah works closely with a number of our clients to design solutions which perfectly fit the needs of their business. She’ll design everything from product launches to senior sales manager training programmes.
Sarah’s career has always been in automotive learning and development, having herself delivered training, but her first ever job was as a teenager, shucking oysters in a steak and oyster house!
A mum of one, Sarah – who describes herself as “bubbly” - spends her spare time with her family. She enjoys running and has also taught herself to crochet - she is well and truly hooked.
Scott joined RTS Group in 2010 as training consultant for our client Nissan, supporting staff in the brand’s dealership network with their learning and development. He covers Scotland, Northern Ireland, the Isle of Man, Jersey and Guernsey.
Scott’s entire career has been in automotive. Having completed an electrician’s apprenticeship, he went into a Nissan dealership to buy a sports car and landed a job as a sales trainee! After a decade in dealerships, he moved into training, first for British Telecom and then in automotive learning and development, when he headed up product launches for 16 separate brands, all over Europe.
A cycling enthusiast and father-of-two, Scott describes himself as “happy” – which is particularly true when he is driving one of his beloved Nissan sports cars!
Sharon is based in the client services team and is our McLaren Academy coordinator. Her role covers a range of activities including looking after the McLaren training network on a global scale, overseeing all communications, managing McLaren’s Learning Management System, organising events and training courses, and liaising with the regional and senior management teams.
In her spare time loves, Sharon loves canoeing and watching Formula 1 – she’s never missed a race on TV and says her day spent at the British Grand Prix at Silverstone was one of the best of her life!
Sharon’s background is in administration, and the hospitality industry, but her first ever job was working in a children’s play area. She describes herself as “enthusiastic”, which it’s easy to be here as she loves cars!
Shaun has a long association with RTS Group. He was with us in a permanent role, then became an associate, and is now back full-time as a Nissan training consultant.
Shaun’s career began as an apprentice mechanic, and after spending some years “with lubes” he moved into service and sales. He left the industry and joined the Forces, serving for nine years with the Royal Engineers. When he came out, he joined Hyundai manufacturing, where his career took him into training and development.
In his spare time, father-of-two Shaun enjoys walking with friends - he has completed the Three Peaks Challenge and plans to walk the Pennine Way. We’d absolutely agree with his description of himself as “happy”.
Simon is based with RTS Group’s Volvo team, supporting product training in dealerships to enable sales teams understand the great features of all the models they are retailing. Simon works with dealerships across the south of England.
A life-long Volvo lover, Simon’s first job aged 16 was as a technician and parts apprentice at a Wiltshire Volvo dealership. He stayed at the same business – which underwent a few changes of ownership - for 25 years, becoming service manager. He then moved to a dealership in Bristol as aftersales manager – again, selling Volvos – before joining the RTS team.
In his spare time father-of-two Simon enjoys mountain biking, and motorsports, both watching and participating. Best words for Simon? Dedicated and loyal – we and Volvo certainly agree.
Simon is a programme and development consultant with RTS Group, working primarily on our Mercedes-Benz Van Talent programme. Simon acts as field mentor for the Van Talent trainees, supporting them as they work through the intensive course.
Simon joined us after a 20 year career in automotive, which started when he left school and began a five-year technicians’ apprenticeship with Ford. On completion, he spent some years with a Nissan dealership, before joining Hewlett Packard Enterprise, which was contracted to provide technical, customer experience and dealer process support to General Motors’ European dealer network, where he switched to technical training and then learning and development manager.
Sunderland-born Simon, who has one daughter, takes his work interest home with him – he’s currently restoring an old Mercedes. Describing himself as “enthusiastic”, Simon enjoys football, snowboarding, and volunteering for the Anthony Nolan bone marrow charity.
Steve joined RTS Group in 2015 as senior learning and development consultant, responsible for creating a wide range of learning interventions for customer-facing staff at automotive dealerships. One of his most recent projects has been redesigning a talent development programme.
A life-long petrol head, Steve started his career in car sales before he moved into learning and development. He no longer delivers training, concentrating on programme design, but he does get in front of an audience from time to time for presentations.
In his spare time, Steve is a MotoGP addict, so if he’s not attending races in the UK or further afield, he’s glued to BT Sport to watch them. Steve describes himself as “alive” – in the most positive rather than literal sense of the word!
Stuart is account director for RTS Group, working primarily with our clients Honda and Hyundai to deliver them a high level of learning and development support for their dealership teams.
Before joining RTS, Stuart spent several years in learning and development, initially in technical training and latterly management training, working with brands including Jaguar Land Rover and Peugeot Citroen. His career started in motor mechanics, but Stuart – who describes himself as “curious” - had a lightbulb moment when sent on a training course and decided to switch his career to L&D.
Married with two daughters, Stuart is a football enthusiast, both watching and playing, and coaches a local under 16s girls’ team, for which one of his daughters plays, while the other is a qualified referee.
Suzy is a project manager in the client services team working with FIMTRAC, RTS Group’s team of experts whose learning and development programmes help dealerships increase finance penetration at point of sale.
Starting her career in the pharmaceutical industry, Suzy gained her business knowledge and project management skills while running the data collection of ground-breaking drug trials for blue chip clients in the UK and overseas. She has enjoyed developing and training large non English speaking audiences in new technologies and has held a lifelong passion for the combination of data analysis, information, and latest technology to positively impact business operations and people’s work environments.
A lifelong learner, Suzy is always looking to better herself and find out something new, whether in the work she does or at home in the kitchen (she makes a terrific lamb curry), when participating in sports (she holds a professional ski qualification), or singing in an award-winning choir. She describes herself as ‘determined’ with a strong mind over matter mentality that anything is possible.
Tim is with RTS Group’s Volvo team, delivering product training and supporting launch events for the manufacturer’s network of dealers, covering the East Midlands and South East side of the UK. In fact this is Tim’s second incarnation at RTS, having previously been based with our Toyota academy team.
Tim has always worked the automotive sector. He joined the family motor company, moving to another garage when the business was sold, and then setting up his own company offering sales training to car dealers.
Married with two boys, Tim is a life-long tractor enthusiast, and is the proud owner of the exact same Massey Ferguson that he first fell in love with when he was three. He describes himself as “fun”, and particularly enjoys going by tractor when he pops to the pub.