Ian is RTS Group’s training consultant for the North of the UK, working exclusively with Nissan to support their dealerships in his area. He carries out training needs analyses for frontline staff, then delivers learning and development programmes, either in-dealership, at a venue or via VCT (virtual classroom training).
Ian has had a long career in the automotive sector. He began as a trainee technician, and worked in this area until he moved to the AA, based in roadside assistance. When he went back into the industry he moved into training, firstly with apprentices and then with adult technical up to and including master technicians, and finally in customer service. He was also the technical support operations manager for the VW group with a third-party supplier. Ian is also a CIPD and City and Guilds qualified trainer.
In his spare time, Ian enjoys scuba diving and is a qualified instructor. Describing himself as “determined” he also has to spend a lot of his time taxiing his teenage daughter around for her dancing career!