Group Operations Director
Jess is RTS Group’s operations director, responsible for delivering quality solutions to our clients through the client services team. She works closely with our learning and development director and also oversees a number of client accounts.
Jess’s background is in contact centres as a training consultant, working with a variety of clients including supermarkets, leading car brands and electricity providers. Her first ever job was waitressing in her local pub, followed by a cashier role at Sainsbury’s – she can still recite the product numbers for the vegetables!
She describes herself as “organised”, with great attention to detail, although she does admit to having an untidy desk from time to time. In her spare time, Jess enjoys having days out with her young children.